Friday, February 27, 2009

Globe broadband or Globe broadbump?

What's new? Yes it happened again just as everybody else knew that it would. It's been four days now that we haven't got WCDMA signal. Yap! You're right that means we can't connect to the internet. By "we" I mean all of us who subscribed to globe wireless here in Palmera Homes Nova East Q.C., we really don't know why, since we've tried calling customer support but wasn't able to contact them. All right, so there really is a problem with globe. But the worst thing is it's almost five days. The question here is, are we going to pay globe for the days that we haven't got connection. It's not our fault. It's globe's fault. And if it goes on like this everytime we might as well go with another internet service provider(ISP). 

There is an early termination fee, please bear that in mind. But how about if we are not getting the connection as promised? Can we file a lawsuit? Or will they just let us go without demanding for the termination fee? or even if they demand for a termination fee we could just leave them without paying and that would be legal?

Why am I saying this? It's because I have friends who also have globe broadband but what they got since they subscribed is globe broadbump. Their signal always bump on something. And everytime they called the helpdesk they were told that there is a problem with the line and it is being fixed at the moment. What?! Everytime?!

So even if I got 400 to 600kbps whenever I do a speed test, i really would like to get out of this mess. I would rather go to a 356kbps with a constant and reliable connection than what globe offers. Why is that? It's because it should be an "always on connection"; it's supposed to automatically connect  everytime you turned on your pc. The thing is, always, when I restart my pc, should supposed to wait for about two to three minutes for the modem to initialized but was waiting for too long and still it wouldn't connect. So I've tried manual connection. And oh! it's like I'm wasting my time trying to connect,  sometimes up to  3 hours tweaking the connection! Who wants to do that everyday and I'm paying almost P1,500 a month for this kind of service.

Alright, I had my experience with globe broadbump. I think it's enough. What do you think?

Monday, February 16, 2009

Having a hard time with a slow globe wireless broadband connection?

The first month with globe is really a trial and error moment. I haven't got a decent connection. By decent i mean measuring up to at least 60% of the promise speed. So i'm on the 512kbps plan it would at least give me 300plus kbps. That is where the hunt began. I went over the net and try to find globe's ip addresses. And then I tried to put it in to the dns server of the modem. Here are the ip addresses: Primary Secondary =158kbps = not good Primary Secondary =460kbps Primary Secondary=304- 480kbps - using this as of the moment Primary Secondary-364kbps

Try those addresses, have a play with it, just like what I did. At least after long hours of trying, now i've got a decent connection. I really thank the guy on the net LJ Diaz for his info regarding those ip addresses.

But that's not the end of the it. I was just not satisfied. Don't know why. I just keep on trying and even tried to go to network connections on my pc and tried to force the dns from there. What I meant by this is I have typed in those ip addresses on the Local Area Connection's Internet Protocol properties.  But was unable to get a good speed. That's why I left it on obtain dns server addresses automatically.

I got that idea from my work as a technical support specialist.  Everyday of my life I'm helping New Zealanders get a decent connection. I am an employee of Telecom New Zealand one of the largest ISP in NZ.  But anyway, that didn't help. Ouch!

So I am getting a 400plus kbps but I just want it to be higher every time I do a speed test. Oh! why did they invent that speed meter. Everytime I see the results I crave for more speed! I longed for more speed. And what I saw on our garage was a very long metal rod, the one that is usually being use in the province for TV antennas. Yes, that's it. To make the story short, i use it for globe's aerial antenna. Wow! It's too high up in the sky! Way beyond the coconut trees here in Palmera. Lol. 

Here's the result, now I've got 500 - 600plus kbps. I've exceeded the speed of my subscription which is only 512kbps. 
So friends, sometimes the answer is not down here, we just need to look up because it could be that the answer is just up there.

Do you have any similar experiences or not too similar experiences regarding globe wireless? 

Saturday, February 14, 2009

Subscribing to Globe wireless broadband?

I was using smart bro in our province and it didn't bother me much regarding the speed and the connection in general. But here in manila, it's a different story, especially here in Fairview. According to my fellow pw (Perfect World) gamers, who unfortunately uses smart bro in their houses, that they always get disconnected, and always got  slow connection. That's why I said, "Oh no, I'm going to try Globe wireless broadband." That is, of course, after reading much info on the internet, I finally decide to  go for globe.

So here am I in Palmera homes Fairview, stuck with globe for the whole year.  And for those who wants to subcribe to Globe wireless broadband there is a lockin period of 12 months. So if you're going to sign up for it and after 2 or 3 months you prefer to opt out, that means you'll going to pay the early termination fee. So you better read the conditions first before signing up.

Anyway before  I forgot,  those agents of globe wireless roaming around your place, they are giving away flyers that I think are actually misleading.  I still have the flyer here.  And it has options of what broadband plans you wanted to subscribe into.  One option is the P1,295 which is under the 1Mbps, but be careful, there is an asterisk just below the page which says fixed 512kbps up to 1Mbps. And that's all there is to it. Without any explanation at all.  So the first timers will think they're going to have 1Mbps speed because that is the one which is directly under the  P1,200plus plan but actually what they're going to subscribe into is the 512kbps. 

I tried to ask Globe agents regarding this, all they can say is " Sir, the P1,295 is really 512Kbps and if you want 1Mbps you need to wait for the wired connection to be available in your area."
So maybe some globe broadband agents are doing some changes on the flyers. Better check Globe broadband website.  Here is the  site: 

The next thing that you should know is if you are on the 512kbps plan,  it is exclusive of the VAT(value added tax) which is P156.65. But what you are going to see on your bill is a little bit different. The total monthly recurring charges is P1,305.44, then add VAT and you'll get your total amount charges that would be P1,462.09. That's what you're going to pay on a monthly basis. 

If you are already a Globe wireless broadband subscriber and have questions regarding your bill, you better give the billing department a call before the 30days of your billing date or it will be considered  correct. Here is their 24hour Call-in Service : Luzon (02)919-8888, Visayas and Mindanao (032)410-8888 or 171(toll free) from any globelines. You'll find these numbers at the back of your billing statement.

And if you have anything to add or clarify just feel free to post it here friends.